Terms of Service

Last updated: Dec 12 2025

Welcome to Tubby and Co. By accessing or using our website (tubbyandco.com.au) and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our site.

1. General

This website is operated by Tubby and Co. Throughout the site, the terms “we”, “us”, and “our” refer to Tubby & Co.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to these Terms of Service (“Terms”).

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page for updates.

2. Online Store Terms

You may not use our products for any illegal or unauthorised purpose.
You must not transmit any worms, viruses, or harmful code.

A breach or violation of these Terms may result in immediate termination of your Services.

3. Accuracy of Information

We do our best to ensure all product descriptions, pricing, and availability are accurate.
However, occasionally errors may occur. We reserve the right to correct inaccuracies at any time without prior notice.

Colours and textures may vary slightly due to screen settings or the handmade/natural nature of certain materials.

4. Pricing & Payment

All prices are shown in AUD unless otherwise stated.

We reserve the right to:

  • Change prices without notice

  • Offer promotions and end them at our discretion

  • Refuse or cancel orders if fraud or unauthorised activity is suspected

Payments are securely processed through trusted third-party providers (e.g., Shopify Payments, PayPal). We do not store full payment details.

5. Shipping & Delivery

By placing an order, you agree to the shipping terms provided on our Shipping & Delivery page.

Shipping times are estimates and may vary due to carrier delays, customs, or external factors beyond our control.

We are not responsible for:

  • Lost or stolen packages once marked as delivered

  • Delays caused by postal services

  • Incorrect addresses provided by the customer

6. Returns, Exchanges & Warranty

Our Returns & Exchanges Policy outlines eligibility for returns or replacements.

Jewellery care is the customer's responsibility. Damage caused by improper care is not covered under warranty.

Warranty covers manufacturing defects only within 6 months (see: Warranty Policy).

7. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including:

  • Suspected fraud

  • Incorrect pricing

  • Product availability

  • Violations of these Terms

If your order is cancelled, we will notify you and issue a refund if payment has been taken.

8. User Comments & Submissions

If you send reviews, photos, or suggestions, you agree that:

  • We may use, edit, publish, or distribute the content

  • You will not submit unlawful, abusive, or misleading content

  • You own the rights to the content you submit

9. Personal Information

Your submission of personal data is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To collect or track personal information of others

  • To spam, phish, or harm others

  • To upload malicious code

  • To interfere with the security features of the website

Violation may result in termination of your access.

11. Limitation of Liability

To the fullest extent permitted by law, Tubby & Co is not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses caused by misuse of products

  • Delays or failures outside our control

Our liability is limited to the price paid for the product.

12. Indemnification

You agree to indemnify and hold harmless Tubby and Co from any claim or demand arising from your breach of these Terms or your use of the Services.

13. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining sections will still apply.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

15. Contact Information

For questions about the Terms of Service, please contact us at:

📧 hello@tubbyandco.com.au
🌐 tubbyandco.com.au