Privacy Policy

Last updated: Dec 12 2025

At Tubby and Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Payment details (securely processed — we do NOT store full card information)

Automatically Collected Information

When you browse our website, we automatically receive:

IP address
Browser type
Device information
Pages viewed and time spent
Cookies and tracking data

Order Information

When you make a purchase, we collect details relating to:

Items ordered
Order value
Delivery preferences

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide customer support
Communicate updates, order confirmations, and tracking information
Improve website performance and user experience
Prevent fraud and protect our store
Send marketing emails (only if you opt in)

You may unsubscribe from marketing at any time.

3. How We Share Your Information

We do not sell your personal data.
However, we may share information with trusted third parties to operate our store, including:

Shopify (our website host and ecommerce platform)
Payment processors (e.g., Shopify Payments, PayPal)
Shipping carriers (e.g., Australia Post)
Marketing tools (e.g., email providers, analytics platforms)

These partners are required to keep your information secure and confidential.

We may also share information if required by law or to protect against fraud or illegal activity.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your cart
Analyse website traffic
Improve site performance

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Storage & Security

Your data is stored securely through Shopify’s encrypted servers.
We use industry-standard security measures to protect your personal information from unauthorised access, misuse, or disclosure.

Although no system is 100% secure, we take all reasonable steps to safeguard your information.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data
Opt out of marketing communications
Withdraw consent at any time

To request changes, contact us at: hello@tubbyandco.com.au

7. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices. We encourage you to read their policies before providing any information.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years of age.
If a minor has provided information, please contact us and we will remove it immediately.