Refund Policy

We want you to love your Tubby and Co jewellery, but if something’s not quite right, we’re here to help.

We accept returns for faulty or damaged items within 14 days of delivery. To be eligible for a refund:

The item must be unused and in its original packaging
You must provide proof of purchase (order number)
Email us at hellotubbynco@gmail.com with photos and a brief explanation of the issue

Once approved, we’ll offer you the choice of a refund or exchange.

Due to hygiene reasons, we do not accept returns on earrings unless the item is faulty.
We also cannot offer refunds for:

Return shipping costs are the responsibility of the customer, unless the item was faulty or incorrect.

Once we’ve received and inspected your returned item, refunds are processed within 3–5 business days to your original payment method.