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  • What courier do you use for shipments?
    We ship all orders via Australia Post—a trusted and reliable service that delivers across Australia and internationally. Once your order is on its way, you’ll receive a tracking number so you can follow its journey from our coastal studio to your doorstep. 📦✈️
  • Do we offer international shipping?
    Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary.
  • Where is our business located?
    Our business is based in Sydney, Australia but you can shop with us from anywhere in the world.
  • How long will my order take to arrive?
    All orders are dispatched via Australia Post. Once shipped, estimated delivery times are: Standard Shipping (Australia): 3–6 business days Express Shipping (Australia): 1–3 business days International Shipping: 6–15 business days (varies by location) Please note that these are estimates and can vary slightly during peak seasons or due to postal delays. You’ll receive a tracking number once your order is on the move so you can follow it every step of the way!
  • Do you offer gift wrapping or custom notes?
    Yes, we do! 🎁 Every order is lovingly packed with care, and you can add a custom note at checkout to make it extra special. Whether it’s for a birthday, a “just because” gift, or a salty little treat for yourself—we’ve got you covered.
  • Is your jewellery waterproof or tarnish-resistant?
    Our jewellery is designed to withstand occasional exposure to water—like handwashing or a splash at the beach—but we recommend avoiding prolonged contact with moisture to keep it looking its best. Yes, our pieces are tarnish-resistant and can maintain their shine for up to 2 years or more with proper care. Store them in a dry place, avoid harsh chemicals, and treat them with love for long-lasting wear.
  • Do you offer hypoallergenic options?
    Yes, most of our jewellery is hypoallergenic and made with sensitive skin in mind. We primarily use materials like stainless steel and 18K gold plating, which are known to be gentle and less likely to cause irritation. However, everyone's skin is unique—some may still react to certain metals, especially if they have a known allergy to nickel or brass. If you have extremely sensitive skin, we recommend avoiding prolonged wear and opting for our stainless steel-based pieces for extra peace of mind.
  • What materials do you use in your jewellery?
    Most of our pieces are crafted from high-quality stainless steel and finished with 18K gold plating—chosen for their durability, shine, and hypoallergenic properties. Stainless steel is known for being rust-resistant and long-lasting, while 18K plating gives each piece a luxurious glow without the hefty price tag. We design with both beauty and everyday wear in mind, so your jewellery can stay stunning through seasons of sun, sea, and everything in between.
  • How do I care for my jewellery to make it last longer?
    To keep your plated stainless steel pieces shining for years, a little care goes a long way! Here are our top tips: Avoid moisture: Take off your jewellery before swimming, showering, or intense workouts. Occasional splashes are fine, but prolonged exposure can dull the finish over time. Keep away from chemicals: Perfumes, lotions, hairsprays, and cleaning products can wear down the gold plating. Apply these first, then wear your jewellery. Store smartly: Keep pieces in a dry, cool place—ideally in a soft pouch or your Tubby and Co box—to avoid scratches or tangling. Clean gently: Use a soft, dry cloth to wipe your jewellery after wear. For a deeper clean, use mild soapy water and a soft cloth, then dry completely. Rotate wear: To preserve the plating, alternate between pieces and avoid wearing the same one daily. With proper care, your pieces can stay beautiful and tarnish-resistant for up to 2 years or more. ✨

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